Privacy policy
1. Who we are
The Informed Patient is a digital health information platform providing evidence-based cancer information to patients and the organisations that support them.
Company Name:The Informed Patient
Address:24 The Green, West Drayton, Middlesex, UB7 7PQ
ICO registration number: ZC045496
Company number: 16468428
For all privacy-related queries, contact our Data Protection Officer
Mark Dyer - mark@theinformedpatient.online
2. What this notice covers
This notice explains how we collect and use your personal information when you visit this website (theinformedpatientonline.com). It does not cover the TIP patient platform, which has its own separate privacy notice.
We may update this notice at any time. Updates take effect as soon as they are published.
3. Information we collect and why
3.1 Contact form submissions
When you submit an enquiry via our contact form, we collect your name, email address, and the content of your message. We use this information solely to respond to your enquiry. We do not add you to any mailing list or use your details for any other purpose without your explicit consent.
3.2 Website analytics
This website is built on the Wix platform. Wix automatically collects non-identifying data about how visitors use the site, including pages visited, session duration, device type, browser type, and approximate location derived from IP address. This data is processed by Wix on our behalf and is used to understand how our site is used and to improve it. For further information on how Wix processes data, please refer to the Wix Privacy Policy at wix.com/about/privacy.
3.3 Cookies
This website uses cookies. Cookies are small text files stored on your device that help the site function correctly.
This website uses essential cookies required for the operation and security of the site. We also use analytics cookies to understand how visitors use our website and improve its performance. Analytics cookies are only set with your consent where required by law.
4. Lawful basis for processing
We process personal information under the following lawful bases:
Contact form enquiries: Legitimate Interests. We use the information you provide to respond to your enquiry and manage communications with you.
Website analytics: Consent. Where analytics cookies are used, we rely on your consent before collecting analytics information.
Essential website functionality: Legitimate Interests. Certain technical information and essential cookies are necessary to operate, secure and maintain the website.
5. How long we keep your information
Contact form enquiries are retained for 12 months from the date of the last correspondence and are then securely deleted unless there is a legitimate reason to retain them for longer.
Analytics data collected via Wix is retained in accordance with Wix's data retention policies.
6. Who we share your information with
We do not sell or share your personal information with third parties for their own purposes. Your data may be processed by Wix as our website platform provider, acting as a data processor on our behalf. Wix is subject to appropriate data processing terms. We will never share your information with any other third party without your explicit consent, unless required to do so by law.
7. Your rights
Under UK GDPR, you have the right to:
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Access the personal information we hold about you
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Correct inaccurate information
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Request deletion of your information
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Restrict or object to certain processing
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Data portability
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Withdraw consent at any time where processing is based on consent
To exercise any of these rights, contact Mark Dyer at mark@theinformedpatient.online. You also have the right to lodge a complaint with the Information Commissioner's Office at ico.org.uk.
8. Links to external websites
This website may contain links to external sites. We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.
9. Contact us
Mark Dyer, Data Protection Officer, The Informed Patient, 24 The Green, West Drayton, Middlesex, UB7 7PQ